Email! Tweets! Snapchat! Instagram! Facebook! Yikes!!!
We have so many ways to communicate with each other and yet the art of communication seems to be getting lost in the chaos.
Multitasking, usually in the form of a downward stare at a cell phone, occurs constantly in our society even if the action is right in front of our face. We try to stay one step ahead of our day, knocking out an errand while doing another, getting a jump on the next event all while staying in time with the constant deluge of emails and texts that raid our devices. Not that many of these communications are truly that urgent, but we have chosen to make them so. If one doesn’t respond in an hour the alarm bells ring. Can’t be reached? C’mon, that’s impossible these days unless you make the effort to hide.
Now I get this, sometimes our days’ dealings warrant a constant level of information and communication. Staying abreast of each others actions, the movement in the market or changes in the geopolitical scene, for example, dictate we keep in touch. Or even more familiar, a child’s constantly changing schedule of school, practices and lessons that alter last minute due to weather delays that plague a parent’s well-thought-out day. Thank goodness for the cell phone then!
So what does this have to do with your pet’s eye problems and the Animal Eye Clinic? For one, people want information so they can make educated decisions. So they look up what they think is their pet’s problem based on external symptoms and come in with lots of questions along with a touch of anxiety based on all the different diagnoses they were able to research on the web. A red eye? Oh my, the things you might find are endless! Our goal here is to decrease your worry and anxiety by narrowing that list of issues with diagnostic tests or, even better, by giving you a definitive diagnosis with specific treatment options. We give this information to you verbally and in writing in case you are overwhelmed and forget what was said. This also insures that you will be looking up the right disease if more information is what you need. What a relief!
Just as importantly, you know you will be getting our total attention as we are firmly fixed in the present to take care of you and your pet. My staff, many who have been with me for years, will look you in the eye, say hello and take your history upon arrival. I create the time and space in our comfortable and friendly office to sit down and examine your pet and then talk about all the things I see. We give you this information so you feel comfortable and don’t just give you a short handout and a prescription to fill. We try our best to run on schedule for your appointment as we know your time is important too! Our goal is to educate and communicate and that is what makes this practice special.
I could certainly be busier, double booking appointments, hustling in and out of exam rooms and leaving you and Dr. Google to sort through the details. That’s just not our style. All we ask of you is to unplug from the world and turn off your phone for the time it takes to examine your friend and impart this information. Be an active participant in your pet’s health knowing that all the craziness of the world, the emails and texts, will still be waiting when you leave the building! As an advocate for your pet, I want to insure that you also leave smarter than when you entered with less anxiety, more information and a feeling that you and your pet are in good hands.
I must confess, I have been remiss at updating my post here at the Animal Eye Clinic. Part of this was intentional, as the last post describes the new cataract surgery machine we purchased last year that is working like a charm. Changes in technology are fascinating and very rewarding when we, as veterinarians, find one that applies to our patients and is cost effective in this ever-changing world of health care. Part of my delay was unintentional, as changes of the kids’ school, health of relatives, staffing and life in general often reworks our life and schedule when we least expect it. Many fear change, many embrace it, some seek it and others avoid it at all cost. I personally like change as it keeps things fresh and, to be realistic, change is inevitable so why not roll with it?
How is change evident at the AEC? Well sadly, Christina, one of my technicians for 16 years (WOW!) left for the sunny shores in North Carolina. Clients and colleagues loved her and we miss her wonderful personality and strong work ethic. And although word on the street is that she misses her job and friends here, too, we found her replacement in Sherry and Ryan! These two are doing fabulously learning our philosophy and bringing their own personalities to the job. See their stories in the staff section. I am lucky and blessed to still have Suzanne, Chris and Lisa-Marie (reception, technician and office manager) with me (for 8-17 years respectively!) to train these guys and continue keeping our level of service high. They make this place go and I am honored to have all of them as my staff!
In addition, the landscape in veterinary medicine continues to change. I was the new, young, fresh-out-of-residency guy 17 years ago when I joined Dr. Covitz’s original practice in 1999, but now I am the senior ophthalmologist in the state. With that brings experience and knowledge along with a few gray hairs! But I continue to stay current with the latest information by attending meetings, contributing to our international list serve, reviewing journals for the ACVO and reaching out to those with experience in other areas to make sure we are offering the best we can for your friends. I realize you have a choice and feel that our combination of experience, expertise and a mellow, personable environment make us a good choice for your veterinary eye care.
Feel free to search other posts that include descriptions and photos of different diseases, procedures and presentations that may apply to your pet. Topics include cataract surgery, corneal erosions that don’t heal, surgeries if your pet’s eye has to be removed among others that may be of interest. Feel free to call for an appointment if we can be of service.
Cataract surgery in the dog is a highly successful procedure that many owners have chosen for their four-legged friends to regain or improve vision. Cataracts in general and a brief discussion of the preoperative workup and surgery is presented in a prior post that you can peruse if interested titled Cataracts in the Dog. (You can find this older post if you scroll to the bottom of this page and click on Older Entries.) Removal of an opaque, cataractous lens is an elective procedure that is chosen if we feel we can improve our dog’s quality of life by returning
Continue reading Technology Upgrade for Cataract Surgery at the AEC
Summer is here in New England and hopefully all are out and about doing what they like to do when the weather is warm. If anyone complains of heat and humidity I am going to send them right back to February so they remember what cold feels like! I am a sun and fun lover so you won’t hear me complain…no summertime blues for me!
Blue shows up in veterinary medicine in a handful of different ways. We have blue-eyed dogs and Russian Blue cats, blue merle coloring and Blue Amazon parrots. When the eye is blue, that usually refers to
Continue reading Summertime Blues!
I am always in awe of how animals enhance and improve our daily life. Whether it is the friendly greeting every day when I come downstairs in the morning or the benefit of the evening walk that I do even if I am not in the mood, to see that unrestrained, unconditional love regardless of the day or mood is priceless. The warm body on a lap during a cold day, the cat rubbing up on your legs awaiting some attention, the look of earnest when you are feeling down, pets of all types fill a very important niche in
Continue reading ACVO Diplomates Giving Back
I frequently get asked “what is the most common problem you see?”. The long answer is “depends!” as different species get different diseases, different breeds get different problems, and some problems are seasonal and others are year round. So the allergic conjunctivitis may be absent in winter but cataracts occur at any time and at any age. But one of the problems that shows up on our doorstep on a regular basis is the non-healing corneal erosion in the dog. Your poor friend may be squinting and pawing for weeks in spite of repeated attempts to heal with various
Continue reading Those darned corneal erosions that won’t heal!
I was stunned to see the last posted picture on the front page here had snow all over the building and I was talking about our wonderful warm environment that is present year round. Now the warmth of summer is waning and we are all holding on to those last few days with green trees and sunny skies. A beautiful summer was our just reward after such a harsh winter! And September was equally nice!
Our pets have survived as well, and do through many adverse conditions and illnesses that would knock us for a loop. We can learn a lot
Continue reading Losing an eye; it is not a bad as you think…
Been cold enough for you out there? It sure has been for me. I like winter. I enjoy skiing, sledding with the kids, playing frisbee with my dog Tess after a fresh snow, the Winter Olympics this year. a warm fire, Christmas….but wait! I feel like it has been about 9 degrees all season long. Trust me, this is not a big complaint. I lived in Wisconsin for 7 years so this is nothing. And don’t get me started on snow days at school when it closes if it might snow! Alas, that’s one reason we live here is the
Continue reading A Warm Environment in the Cold Weather
This may be one of the more common cocktail party questions that veterinary ophthalmologists get asked! Not that eyes in any species are not cool, but a little exotic flavor can spice up the conversation. Fortunately for us veterinary ophthalmologists, the anatomy of the eye is very similar from species to species. There are significant changes when going from mammal to bird to fish since the anatomy is altered to maximize performance depending on the environment in which an animal lives, however, the main structures are present in most eyes. Disease states will also be different based on these living
Continue reading What is the coolest animal you have seen?
Welcome back from the holidays! Hope everyone had a wonderful season full of family joy and giving. Our family here at the Animal Eye Clinic had no complaints as apparently all were on the “nice” list and the New Year rang in sweetly. And now that we have weathered the latest series of storms, I guess it means back to work for all full time!
We had last started a discussion about lid disease. We see lots of patients here with a variety of lid maladies that affect its position, function and appearance. Some are genetic in origin, many are acquired
Continue reading Put Another Lid on It!